Yesterday we got the good news that we had won a ‘Gold Award’ from Visit Wales for 2011. Visit Wales is the Wales Tourist Board and they are the people who carry out star grading of properties, amongest other things, the biggest of which is marketing Wales as a destination. Not only have we earnt a fourth star this year but we have now received this gold award for 2011 and we are all very chuffed.
Only 16 hotels in Wales received the award. The main aim of the Gold Award is to reward outstanding quality, exceptional comfort and hospitality in the hotel sector in Wales. The award also recognises businesses that have been successful in a mystery shopper exercise to test their customer interaction skills and those that have been able to demonstrate a high commitment and on-going development to improve their business for guests with disabilities.
Of course Susie and I would never have achieved this award without the 100% conmittment we get from our loyal and hard working team who now number 35. I must not forget to thank our guests (nearly all of them) for supporting and encouraging all our efforts to improve what we have at Gliffaes.