Gliffaes is once again very proud to receive recognition for our efforts from Visit Wales, Wales’s official tourism body. Gliffaes is one of only 27 hotels in Wales to receive the Visit Wales Gold Award for 2012 which is given for ‘outstanding quality, exceptional comfort and hospitality’. The award is given by the Visit Wales inspectors who make a routine grading visit and are then followed up by a ‘mystery shopper’ visit. We are now proud to say that we have 4 gold stars.
An award like this means a lot more to a hotel than some of the comments posted on Trip Advisor as the judges will have a good understanding of the hospitality business and can balance their views against the many hotels they visit.
It is impossible to win an award such as this without the whole staff trying to do their very best to make guests feel well looked after and welcome. Every part of the hotel has a key role to play in keeping high standards across the board and Susie and I would like to say thank you to one and all of our 35 staff for their hard work. We hope all our guests feel the same way as the Visit Wales inspectors when they come to Gliffaes.